All withdrawals are pending for 2 calendar days. In this time our verifications team will review the pending withdrawal. Once the pending withdrawal is processed and shows as complete you will receive the funds within 2-5 working days.
Below is a table that illustrates an idea of when you would receive a withdrawal depending on the day of the week it is requested.
|Day requested||Day completed||Earliest estimated day of receipt||Latest estimated day of receipt|
|Monday||Wednesday||Next Monday||Next Wednesday|
|Tuesday||Thursday||Next Tuesday||Next Thursday|
|Wednesday||Friday||Next Wednesday||Next Friday|
|Thursday||Saturday||Next Wednesday||Next Friday|
|Friday||Sunday||Next Wednesday||Next Friday|
The above table is a guide only. There may be other factors outside of our control that means a withdrawal takes slightly longer to process. For example, bank holidays may add another day to the timetable.
Verifying your account
We may have asked you to verify your identity before a withdrawal is processed. We will have contacted you by email if this is the case.
If you have any further questions do not hesitate to contact us by emailing firstname.lastname@example.org