Adobe Flash player is plug-in that is required to enjoy the games on Castle Jackpot. If Adobe Flash isn't working as it should you may see one of the following error messages:
"Adobe Flash has been blocked because it is out of date"
"Couldn’t load plug-in"
"The following plug-ins were blocked on this page"
To fix this, try the troubleshooting steps below (Please note: If you're using a mobile device, Flash won't work on Chrome):
Step 1: Turn on Adobe Flash Player
On your computer, open Chrome.
At the top-right, click More More and then Settings.
At the bottom, click Show advanced settings.
Under 'Privacy', click Content settings.
Under 'Flash', choose 'Ask first before allowing sites to run Flash'.
At the bottom, click Done.
If you choose to have websites ask, but you don't see a prompt when you visit a web page, follow these steps:
To the left of the web address, click the icon you see: Lock Lock, Info Info or Dangerous Warning.
Next to 'Flash', click the Arrows .
Select 'Always allow on this site'.
Reload the web page.
Step 2: Update Adobe Flash Player
On your computer, open Chrome.
In the address bar at the top, enter chrome://components and press Enter.
Under 'Adobe Flash Player', click Check for update.
Go back to the page with the Flash content. If it doesn't load automatically, at the top-left, click Reload Reload.
Step 3: Make sure that Chrome is up to date
On your computer, open Chrome.
At the top-right, click More More.
Click Update Google Chrome. If you don't see this button, you're on the latest version.
Click Relaunch.
Having problems updating Chrome? Find out how to fix Chrome update problems.
Step 4: Install Flash Player from Adobe's website
On your computer, open Chrome.
Go to http://www.adobe.com/go/chrome.
Under 'Step 1', select your computer's operating system.
Under 'Step 2', choose the option that lists 'PPAPI'.
Click Download now, and follow the steps to install Adobe Flash Player.
If you are still experiencing issues after following these steps, please contact us by Live Chat or email and we will be happy to assist you further.